Privacy Policy

North Maple Garden Co. (“North Maple Garden Co.”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

This Privacy Policy explains how North Maple Garden Co. collects, uses, discloses, stores, and protects personal information in connection with our garden-related products and services, including customer inquiries, consultations, purchases, deliveries, maintenance services, website interactions, and communications.

1. Introduction and Company Information

North Maple Garden Co. is the organization responsible for the collection, use, and disclosure of personal information described in this Privacy Policy.

• Legal name: North Maple Garden Co.
• Address: 2140 Yonge Street, Toronto, ON M4S 2A3, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

By using our website, contacting us, purchasing our products, or engaging our services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

2. Data Collection and Processing

We collect personal information that you provide directly to us, information collected automatically through our website and digital services, and information received from third parties where permitted by law.

The types of personal information we may collect include:

• Contact details, such as name, email address, telephone number, and mailing address;
• Billing and payment information, including transaction details and payment confirmations;
• Account or service-related information, such as service preferences, project details, and communication history;
• Information you provide in inquiries, quotes, feedback, reviews, or customer support requests;
• Website and device information, such as IP address, browser type, device identifiers, pages visited, and usage patterns;
• Delivery and service location information relevant to garden consultations, installations, maintenance, or product delivery;
• Any other information you voluntarily submit to us.

We may collect personal information through the following means:

• Direct interactions with our team by phone, email, in person, or through forms;
• Online purchases, booking requests, and service inquiries;
• Website analytics, cookies, and similar technologies;
• Service providers, payment processors, and other third parties acting on our behalf;
• Publicly available sources where permitted by law.

3. Purpose of Data Processing

We process personal information for legitimate business and operational purposes, including:

• Providing garden products, consultations, landscaping support, maintenance services, and related customer service;
• Processing orders, payments, refunds, and deliveries;
• Responding to inquiries, requests, and complaints;
• Preparing quotes, scheduling appointments, and managing service engagements;
• Maintaining customer records and service history;
• Improving our website, products, services, and customer experience;
• Sending administrative messages, service updates, and, where permitted, marketing communications;
• Detecting, preventing, and investigating fraud, misuse, security incidents, and unauthorized access;
• Complying with legal, tax, accounting, and regulatory obligations;
• Protecting our rights, property, staff, customers, and business operations.

4. Legal Basis for Processing

Under Canadian privacy law, we generally process personal information with your knowledge and consent, except where otherwise permitted or required by law. Depending on the circumstances, our processing may be based on one or more of the following grounds:

• Consent: You have given express or implied consent for specific purposes, such as receiving marketing communications or submitting a service request;
• Contractual necessity: Processing is necessary to provide requested products or services, fulfill orders, or manage customer relationships;
• Legal obligation: Processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Legitimate business purposes: Processing is necessary for reasonable business purposes, such as fraud prevention, security, service improvement, and internal administration, provided such purposes are appropriate in the circumstances and do not override your privacy interests.

Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:

• Service providers: Website hosting, IT support, analytics, email delivery, customer relationship management, scheduling, and other operational support;
• Payment processors and financial institutions: To process transactions and prevent fraud;
• Delivery and logistics partners: To deliver products, materials, or related services;
• Professional advisors: Lawyers, accountants, auditors, insurers, and consultants;
• Government, regulatory, or law enforcement authorities: Where required or permitted by law;
• Business successors: In connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We require third parties that process personal information on our behalf to use appropriate safeguards and to process the information only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside of Canada, including in the United States or other foreign jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.

When personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, or reporting requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected. For example:

• Customer service and transaction records are generally retained for as long as needed to manage the relationship and comply with legal obligations;
• Financial and tax records are retained for the period required by applicable law;
• Marketing-related information is retained until you unsubscribe, withdraw consent, or we determine it is no longer needed;
• Website analytics data is retained in accordance with our internal retention practices and service provider settings.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request confirmation of whether we hold personal information about you and obtain access to that information;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information in appropriate circumstances, subject to legal retention requirements;
• Restriction: Request that we limit the use or disclosure of your personal information in certain situations;
• Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable by law;
• Objection: Object to certain processing activities, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any available unsubscribe or opt-out mechanism.

Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, if you withdraw consent, we may no longer be able to provide certain products, services, or communications.

10. Right to Complain

If you have concerns about our privacy practices or the handling of your personal information, we encourage you to contact us first so that we can address your concerns.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include:

• Access controls and role-based permissions;
• Secure storage and transmission methods;
• Employee confidentiality obligations and privacy training;
• Monitoring for suspicious activity and security incidents;
• Regular review of our security practices and service providers.

However, no method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

• North Maple Garden Co.
• Address: 2140 Yonge Street, Toronto, ON M4S 2A3, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

Please include sufficient detail in your request so that we can identify you and respond appropriately.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will post the revised Privacy Policy on our website and update the effective date below, where appropriate.

Your continued use of our website or services after any changes become effective indicates your acknowledgment of the updated Privacy Policy, to the extent permitted by law.

Last updated: June 29, 2026